navigation-background arrow-down-circle Reply Icon Show More Heart Delete Icon wiki-circle wiki-square wiki arrow-up-circle add-circle add-square add arrow-down arrow-left arrow-right arrow-up calendar-circle chat-bubble-2 chat-bubble check-circle check close contact-us credit-card drag menu email embed facebook snapchat-circle facebook-square facebook faq-circle faq film gear google-circle google-square googleplus history home instagram-circle instagram-square instagram linkedin-circle linkedin-square linkedin load monitor Video Player Play Icon person pinterest-circle pinterest-square pinterest play readlist remove-circle remove-square remove search share share2 sign-out star trailer trash twitter-circle twitter-square twitter youtube-circle youtube-square youtube

Your questions answered about the new veterans online shopping benefit

July 10, 2017 (Photo Credit: Getty Images/iStockphoto)
More than 95,000 people visited the military exchanges’ VetVerify.org website in its first month, seeking to register for the new veterans online shopping benefit that starts Nov. 11, officials said. 

All honorably discharged veterans will have access to the online exchanges as of that date. VetVerify is the first step in the eligibility process.

Some veterans will be chosen as "beta testers" and will have access to the online stores before Nov. 11; the earlier veterans complete the verification process, the better their chances of becoming beta testers, according to officials with the Army and Air Force Exchange Service, which administers the verification for all the military exchange services. 

Veterans who register through VetVerify.org will receive notification of their acceptance as eligible online shoppers or, if their records are incomplete, will receive guidance on the steps they can take to update those records. 


Officials were not able to provide information about how many of the 95,000 verification attempts have been successful. About 13 percent of the site's visitors have been chosen as beta testers, AAFES spokesman Chris Ward said, and others who registered for verification already were eligible to shop.
 
Officials started the verification process early in preparation for at least 13 million people who will be newly eligible to shop online at the exchange. Until now, online military exchange shopping was available only to active-duty, reserve and National Guard members; retirees; 100 percent disabled veterans; the dependent family members of those individuals; and certain others. 

Online pricing can be seen only by those who are authorized to shop at the exchange websites: www.shopmyexchange.com; www.shopcgx.com; www.mymcx.com; and www.mynavyexchange.com.

Military Times and the exchanges continue to get questions about the VetVerify website and the new shopping benefit. Here are a few frequently asked questions, and some answers, supplied by AAFES.

Q. Is this site a phishing scam?

A. No. VetVerify.org is a shared service for all the military exchanges with the sole purpose of supporting the newly approved veterans online shopping benefit. VetVerify.org uses data from Defense Manpower Data Center, which holds the most comprehensive dataset on veterans, to verify eligibility. 

Q. Do I qualify if I served for four years, or if I was in the reserves, or if I'm on disability?

A. All honorably discharged veterans and those with a general (under honorable) discharge can shop their military exchanges, through the veterans online shopping benefit, beginning on Veterans Day. 

Q. Can my spouse (or other family member) shop?

A. No. The new benefit is specific to veterans with honorable and general (under honorable conditions) discharges.

Q. Does the veterans online shopping benefit extend to shopping at the commissary?

A. No. 

Q. What if my service can’t be verified?

A. There may be further information needed, so you will need to submit a digital copy of your discharge paperwork to be reviewed for eligibility. After you submit your verification form through VetVerify.org, you will be prompted to upload the necessary paperwork.

Q. Who should I call if I have problems with the verification process?

A. The VetVerify.org customer call center, toll-free, at 844-868-8672.

Q. Why does VetVerify ask for my entire Social Security number?

A. VetVerify is required to obtain the last four digits of your Social Security number, date of birth and last name in order to validate and authenticate shoppers. If a match is not found with the minimum information, then the Social Security number is requested for a more detailed search. Social Security number is the unique identifier by Defense Manpower Data Center data. When customers visit the website of their favorite online exchanges for the first time, however, they will create a new username to be used as the unique identifier with the exchange. VetVerify has taken appropriate measures to safeguard your personal information. 

Senior reporter Karen Jowers covers military families, quality of life and consumer issues for Military Times. Email her at kjowers@militarytimes.com.  

Next Article