Shep
01-13-2009, 06:53 PM
I never make any new posts on this sit I just try to add to others but here's mine.
Recently I was awarded a Joint Service Commendation Medal. I was to be awarded this medeal on 18 December 08. I went to order a 3 ribbon rack on the 12th of December so I could have it probably some time a little after 18 Dec. I ordered from www.usmedals.com like I normally do since they have been a pretty good service for me throughout the years. I made the order but never got any confirmation email nor was I ever billed for the product. December 18th came and went, I was awarded my medal and was expecting to wear my new ribbon rack the next week. No such ribbon rack came in. Now I'm a little upset since technically I'm not in uniform regulations since I wear my service working blues to work which require me to wear the correct ribbons. So on 19 December I make the same order again thinking there might be some software glitch on there end. No dice again with getting any confirmation email or being billed. I tried making phone calls but I guess the they only employ one call center guy and you can only be on hold at work for so long. Well after some time I got tired of waiting for them and used another thin ribbon service which worked out great and I received my product within the week.
Now I post this on January 13th. I finally recieved both of my orders from www.usmedals.com. Way too late and naturally I get charged as well. Over forty dollars total. Now I'm pretty heated because I look online and see that I'm finally billed for these late products. So, I call them up and finally get ahold of a customer rep. This guy had to have missed the class on customer service 101. He basically said it was my fault that I made two identical orders and denied that the products came to me a month late. He said he wouldnt provice a refund at all ( I could understand not refunding the customized ribbons since theyre useless to them) but he could have made things right by refunding my shipping or given me some sort of voucher for another purchase where everyone wins but no.
So I write this to you guys warning you where you spend your money on uniform products. Sometimes I guess there's no company pride in the fact that you make products to be worn proudly by US servicemen and women. I feel screwed over and I wanted to put out a warning.
Feel free to point out any flaws to my story I might have missed something. I dont really see this post lasting long but feel free to comment.
Recently I was awarded a Joint Service Commendation Medal. I was to be awarded this medeal on 18 December 08. I went to order a 3 ribbon rack on the 12th of December so I could have it probably some time a little after 18 Dec. I ordered from www.usmedals.com like I normally do since they have been a pretty good service for me throughout the years. I made the order but never got any confirmation email nor was I ever billed for the product. December 18th came and went, I was awarded my medal and was expecting to wear my new ribbon rack the next week. No such ribbon rack came in. Now I'm a little upset since technically I'm not in uniform regulations since I wear my service working blues to work which require me to wear the correct ribbons. So on 19 December I make the same order again thinking there might be some software glitch on there end. No dice again with getting any confirmation email or being billed. I tried making phone calls but I guess the they only employ one call center guy and you can only be on hold at work for so long. Well after some time I got tired of waiting for them and used another thin ribbon service which worked out great and I received my product within the week.
Now I post this on January 13th. I finally recieved both of my orders from www.usmedals.com. Way too late and naturally I get charged as well. Over forty dollars total. Now I'm pretty heated because I look online and see that I'm finally billed for these late products. So, I call them up and finally get ahold of a customer rep. This guy had to have missed the class on customer service 101. He basically said it was my fault that I made two identical orders and denied that the products came to me a month late. He said he wouldnt provice a refund at all ( I could understand not refunding the customized ribbons since theyre useless to them) but he could have made things right by refunding my shipping or given me some sort of voucher for another purchase where everyone wins but no.
So I write this to you guys warning you where you spend your money on uniform products. Sometimes I guess there's no company pride in the fact that you make products to be worn proudly by US servicemen and women. I feel screwed over and I wanted to put out a warning.
Feel free to point out any flaws to my story I might have missed something. I dont really see this post lasting long but feel free to comment.