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The department will conduct a new review on the procedures, pushing a final ruling on the issue back by at least several more months.
The VA said it exempted or reimbursed more than 143,000 copayments totaling approximately $2.5 million.
Whistleblowers complained that accusations against supervisors in the Office of Resolution Management, Diversity, and Inclusion were ignored.
The move comes after data shows lower rates of disability claims approval for some minority groups.
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