New information shows there are tens of thousands of service members and families who aren't satisfied with their moves.
This family lost more than 70% of their belongings, valued at over $152K. The claims process added salt to the wound.
Are concerns about moving companies' new payment rates causing "unfounded angst," as USTRANSCOM contends?
On average, troops will pay about $35 more per night than their housing allowance, once their Temporary Lodging Expense allowance ends.
The rules for making a PCS move have improved in relation to replacement costs for lost or damaged goods and the handling of certain items.
If the transition continues, the new system would be moving troops and families in peak season 2024.
A court decision is expected soon on the new military household goods contract.
"Our head is above water, but I'm not sure for how long," one soldier said of his family.
Since starting this system, this Army family has had less damage and loss in their moves.
There's no magic formula to fix the issues with military moves, but defense officials are taking some steps to ease the pain.
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